Refund policy

1. Refund Policy

1.1 Refund Eligibility Due to the digital nature of our products, we generally do not offer refunds. However, we value your satisfaction. If there's a technical issue with your product that we cannot resolve, we will consider a refund on a case-by-case basis.

1.2 Requesting a Refund To request a refund, please contact our customer support at helllo@mistchartermaps.com. Ensure you provide details of the problem you encountered.

1.3 Refund Timeline If your refund request is approved, please allow up to 10 business days for the transaction to be processed.

1.4 Unauthorized Charges If you see charges from Mistcharter that you do not recognize or that were unauthorized, please contact us immediately.